What To Know
- Depending on the model, the reset button may be located on the ear cup, headband, or charging port.
- You should see a flashing LED light on both earbuds, indicating that the reset is complete.
- If you don’t see a flashing LED light or hear an audible tone during the reset, check the battery level of your headphones.
Are you experiencing glitches, connection issues, or unexpected behavior with your Sennheiser headphones? Resetting them may be the solution you’ve been looking for. In this comprehensive guide, we’ll take you through the step-by-step process of resetting your Sennheiser headphones, empowering you to restore their functionality and performance.
Why Reset Your Sennheiser Headphones?
Resetting your headphones can address various issues, including:
- Connection problems with Bluetooth or other devices
- Persistent audio glitches or distortions
- Malfunctioning buttons or controls
- Firmware-related errors
Types of Sennheiser Headphones: Identifying Your Model
Before proceeding with the reset procedure, it’s crucial to identify the model of your Sennheiser headphones. This will determine the specific steps required for resetting.
- Over-Ear Headphones: Momentum, PXC, HD series
- On-Ear Headphones: Urbanite, HD series
- In-Ear Headphones: Momentum True Wireless, CX series
Resetting Over-Ear Sennheiser Headphones
Step 1: Locate the Reset Button
Depending on the model, the reset button may be located on the ear cup, headband, or charging port. Check your headphone’s user manual for its exact location.
Step 2: Press and Hold the Reset Button
Press and hold the reset button for approximately 5 seconds. You should see a flashing LED light or hear an audible tone, indicating that the reset process has begun.
Step 3: Release the Reset Button
Once the LED light stops flashing or you hear a second audible tone, release the reset button. Your headphones are now reset to their factory settings.
Resetting On-Ear Sennheiser Headphones
Step 1: Connect Headphones via USB
Connect your on-ear headphones to a computer using a USB cable.
Step 2: Open Sennheiser Up App
Download and install the Sennheiser Up app on your computer. Connect your headphones to the app.
Step 3: Reset Headphones
In the Sennheiser Up app, navigate to the “Settings” tab. Under the “Device” section, click on “Reset Headphones.” Confirm your choice to proceed with the reset.
Resetting In-Ear Sennheiser Headphones
Step 1: Place Headphones in Charging Case
Place both earbuds into their charging case.
Step 2: Close and Open Charging Case
Close the charging case and wait for 30 seconds. Then, open the charging case and remove the earbuds.
Step 3: Press and Hold Earbuds
Simultaneously press and hold the touch controls on both earbuds for approximately 10 seconds. You should see a flashing LED light on both earbuds, indicating that the reset is complete.
Troubleshooting Common Issues
- Reset Failed: If the reset process doesn’t complete successfully, try repeating the steps. Ensure you’re pressing the reset button for the correct duration.
- No LED Light or Audible Tone: If you don’t see a flashing LED light or hear an audible tone during the reset, check the battery level of your headphones. They may need to be charged before resetting.
- Headphones Still Malfunctioning: If resetting your headphones doesn’t resolve the issue, contact Sennheiser customer support for further assistance.
What You Need to Learn
Q: How often should I reset my Sennheiser headphones?
A: Resetting your headphones is not necessary unless you encounter specific issues. However, if you experience any problems, resetting can help restore their functionality.
Q: Will resetting my headphones delete my settings?
A: Yes, resetting your headphones will erase all saved settings, including Bluetooth pairings and sound profiles.
Q: Can I reset my Sennheiser headphones without the charging case?
A: For in-ear headphones, a charging case is required for resetting. For over-ear and on-ear headphones, you can reset them without the charging case by pressing the reset button.
Q: What if my Sennheiser headphones are not turning on?
A: If your headphones are not turning on, check the battery level. If the battery is low, charge the headphones before attempting to reset them.
Q: How do I know if my Sennheiser headphones are reset?
A: After successfully resetting your headphones, you should see a flashing LED light or hear an audible tone. Additionally, your headphones will be disconnected from all paired devices and will need to be re-paired.
