What To Know
- Connect them to a power source using the provided USB cable and allow them to charge for at least 2 hours.
- If your headphones are connected to a Bluetooth device, try restarting the device to see if it resolves the issue.
- If multiple devices are connected to the headphones, disconnect them one by one to see if one of them is causing the problem.
JBL headphones are renowned for their exceptional sound quality and durability. However, like any electronic device, they can occasionally encounter minor issues, including the inability to turn off. If you’re experiencing this problem, don’t worry. Here’s a comprehensive guide to help you fix JBL headphones not turning off.
1. Check the Battery Level
The most common reason why JBL headphones won’t turn off is a low battery. Ensure that the headphones are fully charged before attempting to turn them off. Connect them to a power source using the provided USB cable and allow them to charge for at least 2 hours.
2. Perform a Hard Reset
A hard reset can resolve various issues, including headphones not turning off. To perform a hard reset on JBL headphones:
- Connect the headphones to a power source.
- Hold down the power button for 10 seconds.
- Release the button when the headphones turn off.
3. Update the Firmware
Outdated firmware can sometimes cause headphones to malfunction. Check for any available firmware updates and install them to ensure that the headphones are running the latest version.
- Connect the headphones to your computer using the USB cable.
- Download the latest firmware from the JBL website.
- Follow the instructions provided to update the firmware.
4. Inspect the Power Button
The power button may be faulty if the headphones still won’t turn off after performing the steps above. Check for any physical damage or debris that may be preventing the button from functioning properly.
- Clean the power button with a cotton swab and rubbing alcohol.
- Gently press the button to see if it responds.
5. Disable Auto-Off Feature
Some JBL headphones have an auto-off feature that automatically turns them off after a period of inactivity. If this feature is enabled, it may prevent you from turning off the headphones manually.
- Open the JBL Headphones app on your smartphone.
- Navigate to the settings menu.
- Disable the Auto-Off feature.
6. Contact JBL Support
If you’ve tried all the above steps and your JBL headphones still won’t turn off, you may need to contact JBL support for further assistance.
- Visit the JBL website and navigate to the support section.
- Fill out a support ticket and provide a detailed description of the issue.
- A JBL representative will contact you to provide further troubleshooting or arrange for a repair.
Troubleshooting Tips
- Restart your Bluetooth device: If your headphones are connected to a Bluetooth device, try restarting the device to see if it resolves the issue.
- Disconnect all connected devices: If multiple devices are connected to the headphones, disconnect them one by one to see if one of them is causing the problem.
- Avoid using third-party chargers: Use only the original charger provided with the headphones to prevent potential damage to the battery.
- Protect from extreme temperatures: Avoid exposing the headphones to extreme heat or cold, as this can affect their functionality.
Top Questions Asked
Q: Why won’t my JBL headphones turn off even when I hold down the power button?
A: The battery may be too low or the power button may be faulty. Try charging the headphones or performing a hard reset.
Q: How do I check if my JBL headphones have the latest firmware?
A: Connect the headphones to your computer and download the JBL Headphones app. The app will notify you if any firmware updates are available.
Q: What should I do if I’ve tried all the troubleshooting steps but my headphones still won’t turn off?
A: Contact JBL support for further assistance. They may arrange for a repair or provide additional troubleshooting advice.
