What To Know
- Connect the charging case to a power source and place the earbuds inside.
- Use a cotton swab with rubbing alcohol to clean any debris or corrosion from the charging pins on the earbuds and the case.
- Allow the earbuds and case to air dry in a warm, dry place for several hours.
When your Tozo earbuds refuse to power on, it can be frustrating and inconvenient. However, before discarding them, there are several common reasons for this issue that you can troubleshoot yourself. This guide will delve into the potential causes and provide step-by-step solutions to get your earbuds working again.
Common Causes and Solutions
1. Dead Battery
The most obvious reason why your Tozo earbuds won‘t turn on is a dead battery. To resolve this:
- Fully charge the earbuds: Connect the charging case to a power source and place the earbuds inside. Allow them to charge for at least 2 hours.
- Check the charging status: The charging case should have an LED indicator that shows the charging status. If the indicator is not lit or blinking, the earbuds may not be charging properly.
2. Incorrect Charging
If your earbuds are not charging correctly, they may not turn on. Ensure that:
- The charging pins are clean: Use a cotton swab with rubbing alcohol to clean any debris or corrosion from the charging pins on the earbuds and the case.
- The earbuds are seated properly: When placing the earbuds in the case, make sure they are firmly seated and making good contact with the charging pins.
3. Firmware Issues
Outdated or corrupted firmware can sometimes cause earbuds to malfunction. To update the firmware:
- Download the Tozo app: Install the Tozo app on your smartphone and connect your earbuds.
- Check for updates: The app will automatically check for firmware updates and prompt you to install them if available.
4. Bluetooth Connection Issues
If your earbuds are not connecting to your device via Bluetooth, they may not turn on. Try the following:
- Reset the earbuds: Press and hold the multi-function button on both earbuds for 10 seconds until the LED indicators flash red and blue.
- Re-pair the earbuds: Turn off Bluetooth on your device, then turn it back on and search for the earbuds. Select “Tozo” from the list of available devices to pair them.
5. Physical Damage
If your earbuds have been dropped or exposed to water, they may have sustained physical damage. Inspect the earbuds for any visible cracks or broken components. If damage is present, it may require professional repair.
6. Moisture Build-Up
Moisture can accumulate inside the earbuds, especially after workouts or exposure to rain. To resolve this:
- Use a dry cloth: Gently wipe down the earbuds and charging case with a dry cloth to remove any moisture.
- Place in a dry location: Allow the earbuds and case to air dry in a warm, dry place for several hours.
7. Other Factors
If none of the above solutions resolve the issue, consider the following:
- Faulty charging cable or adapter: Try using a different charging cable or power adapter to rule out any issues with those components.
- Software glitches: Restart your Bluetooth device and the Tozo app to clear any software glitches.
- Contact Tozo support: If all else fails, contact Tozo customer support for further assistance.
Troubleshooting Summary
| Issue | Solution |
| — | — |
| Dead battery | Charge the earbuds |
| Incorrect charging | Clean charging pins, ensure proper seating |
| Firmware issues | Update firmware via the Tozo app |
| Bluetooth connection issues | Reset earbuds, re-pair devices |
| Physical damage | Inspect for cracks or damage, seek professional repair |
| Moisture build-up | Wipe down with a dry cloth, air dry |
| Other factors | Try a different charging cable/adapter, restart devices, contact support |
Troubleshooting Tips
- Be patient and try each solution thoroughly before moving on to the next.
- If you are not comfortable performing any of the troubleshooting steps, contact Tozo support for assistance.
- Keep your earbuds and charging case clean to prevent issues in the future.
Questions We Hear a Lot
Q: Why do my Tozo earbuds turn off randomly?
A: This could be due to a dead battery, loose charging pins, or Bluetooth connection issues. Try charging the earbuds fully, cleaning the charging pins, and re-pairing them to your device.
Q: Can I use my Tozo earbuds with other devices?
A: Yes, Tozo earbuds are compatible with most Bluetooth-enabled devices. However, you may need to re-pair them with each device you use.
Q: How long does it take to charge my Tozo earbuds?
A: It typically takes around 2 hours to fully charge the earbuds. The charging case takes about 3 hours to charge.
Q: Can I use my Tozo earbuds while they are charging?
A: No, it is not recommended to use the earbuds while they are charging. This can damage the battery or the earbuds themselves.
Q: How do I reset my Tozo earbuds?
A: To reset your Tozo earbuds, press and hold the multi-function button on both earbuds for 10 seconds until the LED indicators flash red and blue.
